At KDS, there are several important principles that guide our company, including:
Advanced Technique
High Quality
The Customer is Most Important
Base on Crediting
We believe the entire process will be penetrated with humanization, specialization, and high quality service.

1. Actively attend customer meetings and strictly adhere to the agreement decided by both parties.
2. parameter data and related gearings to the customer, including maintenance, user manuals and diagram. Invite customers to participate in the investigation of our technical design as necessary.
3. Contact each customer actively from the contract in operation. Discuss any problems with the customer and decide on a resolution together. If we cannot agree on a resolution, we would like to agree with the customer's suggestion.
4. Provide our customers with what they want to buy according to the contract. Provide brochures of our products on request.
5. In Accordance with the "Three Warranties", repair or change components (even motor for fee), which was damaged or didn't work because of poor manufacturing quality.
6. Contact customers as soon as possible to get feedback regarding negative quality. Learn the details of the problem and reply to the customer within 24 hours. We will not stop until the customer is satisfied.
7. During the agreement, provide customers with components and maintain service at an excellent discounted price.
8. Conduct training in installation, adjustment, use and maintenance according to the customer's request.
9. Guide the customer to install, adjust, move, and be responsible with the technical and quantity problems with the related product.
10. Improve service before selling, during selling and after-sales. The service will provide in the whole process when the product to make, to install, to adjust and maintain.
11. In the domestic market, deal with the problem at the location or job site. Internationally, we will process and provide consultation.